Effective Date: January 1, 2026
At Indrilekha, customer satisfaction is our priority. We take great care in delivering high-quality sarees and ethnic wear. However, if you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
You may request a return if:
- The product is damaged during delivery.
- You receive the wrong product.
- The product has a manufacturing defect.
- The item delivered is significantly different from the one ordered.
To be eligible for a return, the product must:
- Be unused and unwashed.
- Be returned with all original tags and packaging intact.
- Be in its original condition.
- Be accompanied by the original invoice or proof of purchase.
Return Request Timeline
Customers must request a return within 7 days of receiving the order.
Requests submitted after this period may not be accepted.
Non-Returnable Items
Returns will not be accepted for:
- Products used, washed, or altered after delivery.
- Items without original tags or packaging.
- Products damaged due to improper handling by the customer.
- Customized or personalized products.
- Gift cards or promotional items, unless received in damaged condition.
Exchange Policy
Eligible products may be exchanged for:
- Another size (subject to availability).
- The same product in case of manufacturing defects.
- A replacement for incorrect items delivered.
Exchange requests are subject to stock availability.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Cash on Delivery (COD) orders will be refunded via bank transfer or another approved method after verification.
Refund Timeline
Approved refunds are generally processed within 5–7 business days.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Return Shipping
If the return is due to:
- Wrong product delivered
- Damaged product
- Manufacturing defect
Indrilekha will bear the return shipping charges.
For returns requested due to personal preference (where applicable), the customer may be responsible for the return shipping cost.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To help us process your request quickly, please share:
- Order Number
- Clear photographs of the product
- Photographs of the package (if damaged)
- A brief description of the issue
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, customers may request a return after receiving the product, subject to this policy.
Failed or Duplicate Payments
If your payment is deducted but the order is not confirmed, or if a duplicate payment occurs, the eligible amount will be refunded after successful verification.
Refund Exceptions
Refunds may not be issued in the following situations:
- Incorrect shipping address provided by the customer.
- Delivery failure due to customer unavailability.
- Refusal to accept the delivery without a valid reason.
- Minor color variations caused by screen settings or photography.
- Natural variations in handcrafted fabrics, weaving, or prints, which are not considered defects.
How to Request a Return
To initiate a return, please contact our customer support team with:
- Your Order Number
- Registered Email Address
- Contact Number
- Reason for Return
- Supporting photographs (if applicable)
Our team will guide you through the return process.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Indrilekha
Address:
E-5/12, Arera Colony
Near 10 No. Market
Bhopal, Madhya Pradesh – 462016
India
Email: support@indrilekha.com